Introduction: What Is the Canada eTA?
The Canada eTA (Electronic Travel Authorization) is a mandatory online entry requirement for visa-exempt foreign nationals, including UK citizens, who fly to Canada. It allows short-term stays for tourism, business, or transit purposes.
Although applying for an eTA is typically quick and straightforward, applicants may sometimes face technical issues, delays, or confusion about their application status. This guide explains exactly how UK residents can contact Canadian authorities for eTA-related support, ensuring a smooth and stress-free travel experience.
Canada eTA Contact Options for UK Residents
Two main Canadian agencies manage eTA-related matters:
- Immigration, Refugees and Citizenship Canada (IRCC) – responsible for issuing and managing eTAs.
- Canada Border Services Agency (CBSA) – responsible for border control and entry requirements.
However, neither agency provides a direct phone number for eTA inquiries from outside Canada. UK residents must use online contact options, such as the IRCC Web Form or the eTA Status Check Tool, for assistance.
Contacting IRCC from the UK for eTA Support
IRCC Web Form
The IRCC Web Form is the primary method for contacting Canadian immigration officials about eTA questions. It allows you to:
- Ask about your application status.
- Clarify issues with an existing eTA.
- Seek guidance on eligibility or documentation.
Response Time: IRCC usually replies within a few business days, though times may vary depending on the volume of requests.
How to Use the IRCC Web Form
When submitting your inquiry, include:
- Personal details: Full name, date of birth, nationality.
- Application details: eTA number (if known) or passport number.
- Your issue: Describe your concern clearly — for example, a missing confirmation email, system error, or delayed status.
You can access the form directly via the IRCC website (search “IRCC Web Form” on the Government of Canada site).
Using the eTA Status Check Tool Online
The eTA Status Check Tool is a fast and easy way to monitor your eTA’s progress. It’s particularly helpful if:
- You didn’t receive a confirmation email, or
- You want to confirm your eTA is still valid.
To use the tool, you’ll need your passport number and, if available, your eTA reference number.
Visit the official Government of Canada eTA Status page, enter your details, and you’ll see your application status immediately.
Contacting the Canada Border Services Agency (CBSA)
The CBSA manages entry requirements for Canada but does not process eTAs.
While its contact centre phone number is only available within Canada or the U.S., UK residents can use the CBSA website’s “Help and Support” section to get up-to-date information on:
- Travel restrictions,
- Entry documentation, and
- Border regulations.
For real-time travel and entry updates, it’s best to consult both the IRCC and CBSA websites before travelling.
Canada Visa Application Center (VAC) in the UK
Although the Canada Visa Application Center (VAC) in London does not process eTA applications, it can provide general guidance and information about Canada’s visa system.
The VAC, managed by VFS Global, assists with:
- Visa processing,
- Biometrics collection, and
- Application tracking for other types of Canadian visas.
Canada VAC (London) Contact Details:
- Phone: +44 203 793 8629
- Website: VFS Global – Canada VAC
Note: VAC staff cannot directly resolve eTA issues, but they may advise you on how to contact IRCC effectively.
Frequently Asked Questions
Can I call the IRCC directly about my eTA?
No. The IRCC does not operate a public phone line for international eTA queries. UK applicants must use the IRCC Web Form or Status Check Tool.
What if my eTA is delayed?
If your application shows as “under review,” you can submit an inquiry via the IRCC Web Form. Double-check that your details match your passport exactly and that your payment was processed correctly.
What should I do if my eTA is refused?
If your eTA application is refused, the decision letter will explain why. Depending on the reason, you may be eligible to apply for a Temporary Resident Visa (TRV) instead.
How long does it take for IRCC to respond to the Web Form?
Typically, IRCC responds within a few working days, though high volumes can cause delays. Providing full details in your initial submission can speed up the process.
I didn’t receive my eTA approval email — what should I do?
Check your spam or junk folder, then use the eTA Status Check Tool on the official website to confirm approval. If approved, your eTA is electronically linked to your passport, even if you never received an email.
Tips for a Smooth eTA Application Process
- Double-check all details: Ensure your passport number, nationality, and personal data are correct before submission.
- Apply early: Apply at least a few weeks before your trip to allow time for processing or clarification requests.
- Check your email settings: Add @cic.gc.ca and @canada.ca to your safe sender list to avoid missing important messages.
- Use official websites only: Avoid third-party services that charge extra for eTA applications.
Conclusion
Applying for a Canada eTA from the UK is simple, but knowing how to get help if you run into issues is essential. The IRCC Web Form is the main point of contact for support, while the eTA Status Check Tool provides quick updates on your application. For broader entry guidance, the CBSA and VAC London websites offer reliable information.
By following the official channels outlined in this guide, UK travellers can resolve eTA issues efficiently and prepare confidently for their trip to Canada.
For fixed-fee legal help with your case,
contact Martin Taggart — your trusted UK legal partner.