Martin taggart

1. Understand the Purpose of Your Complaint Letter

A complaint letter to Ryanair is a formal way to report issues related to flights, customer service, baggage, or refunds. Common reasons for complaints include:

• Flight delays or cancellations
• Lost or damaged baggage
• Poor customer service
• Refund or compensation issues
• Hidden fees or unfair charges

A well-documented complaint improves the chances of a successful resolution.

2. Review Ryanair’s Complaint Policy

Before drafting your letter, check:

• Ryanair’s official complaints procedure – Available on their website
• The appropriate department – Customer service, baggage claims, or refunds
• Required documents – Booking references, receipts, or communication records

Following Ryanair’s policy ensures your complaint is processed efficiently.

3. Structure Your Complaint Letter Properly

A professional and clear letter improves readability and increases the likelihood of a response.

Your Details

• Full name
• Address
• Contact details (phone/email)
• Booking reference number

Recipient’s Details

• Ryanair Customer Service Department
• Ryanair Headquarters Address

Subject Line

Example: Formal Complaint Regarding [Issue] – Booking Reference [Number]

Opening Paragraph

Clearly state your reason for writing.

Example:
“I am writing to formally lodge a complaint regarding my recent experience with Ryanair on flight [flight number] from [departure airport] to [destination airport] on [date]. The issue I encountered was [briefly describe the problem].”

Main Body

Provide key details, including:

• A clear description of the issue (e.g., delay, baggage loss, rude staff)
• Any steps you took to resolve it at the time
• Any impact it had (e.g., missed connections, financial loss, inconvenience)

Attach supporting documents such as tickets, emails, receipts, or photos.

Proposed Resolution

Explain what action you expect. Examples:

• A full or partial refund
• Compensation for delays or lost baggage
• An apology or policy clarification

Closing Statement

Request a timely response and express appreciation for their attention.

Example:
“I kindly request that this matter be investigated and that a response be provided within [reasonable timeframe]. Please confirm receipt of this letter.”

Sign-Off

Use a formal closing:

• Yours sincerely (if addressing a named representative)
• Yours faithfully (if using “Dear Customer Service Team”)

4. Maintain a Professional and Polite Tone

Even if you are frustrated, remain professional and factual. Avoid emotional or aggressive language, as it may reduce the effectiveness of your complaint.

5. Provide Supporting Documents

Attach relevant documents, such as:

• Booking confirmation and ticket details
• Boarding passes
• Correspondence with Ryanair staff or customer service
• Photos of damaged baggage (if applicable)

Mention in your letter that you have included these attachments.

6. Send the Letter via the Correct Channel

You can submit your complaint to Ryanair through:

• Online Complaints Form – Available on the Ryanair website
• Email – Sent to Ryanair’s customer service department
• Post – Mailed to Ryanair’s headquarters: Ryanair Customer Service
  Ryanair DAC, Airside Business Park,
  Swords, Co. Dublin, Ireland

7. Follow Up If Necessary

If you do not receive a response within the expected timeframe, follow up with:

• A polite email or phone call
• A second complaint letter referencing your initial letter
• Escalation to consumer rights organizations if unresolved

8. Escalate If Necessary

If Ryanair fails to address your complaint, consider escalating to:

• The Civil Aviation Authority (CAA) – If your complaint is about flight delays, cancellations, or compensation
• Alternative Dispute Resolution (ADR) – If Ryanair is uncooperative
• European Consumer Centre (ECC) – If the issue involves EU consumer rights
• Small Claims Court – If financial compensation is required

9. Sample Complaint Letter to Ryanair

[Your Name]
[Your Address]
[City, Postcode]
[Email]
[Phone Number]
[Date]

Ryanair Customer Service
Ryanair DAC
Airside Business Park
Swords, Co. Dublin, Ireland

Subject: Formal Complaint Regarding [Issue] – Booking Reference [Number]

Dear Customer Service Team,

I am writing to formally raise a complaint regarding my recent experience with Ryanair on flight [flight number] from [departure airport] to [destination airport] on [date]. The issue I encountered was [describe issue briefly].

The details of the incident are as follows:

• Flight details: [Flight number, departure date, time]
• Issue experienced: [Describe issue]
• Attempts to resolve the issue: [Mention if you spoke to Ryanair staff or contacted customer service]
• Impact: [Explain how it affected you, e.g., financial loss, inconvenience]

I have attached copies of my flight ticket, booking confirmation, and any relevant correspondence regarding this issue.

I request that Ryanair [state desired resolution, e.g., refund, compensation, apology] in accordance with your customer service policy. Please confirm receipt of this letter and provide a response within [reasonable timeframe].

I appreciate your prompt attention to this matter and look forward to your response.

Yours sincerely,
[Your Name]

10. Common Mistakes to Avoid

• Being too vague – Clearly describe the issue and how it affected you.
• Using emotional or aggressive language – Stay professional.
• Failing to attach supporting evidence – Always provide proof of the issue.
• Ignoring Ryanair’s complaint process – Submit your complaint through the right channels.

Frequently Asked Questions (FAQs)

How long does it take for Ryanair to respond?
Ryanair aims to respond within 10–20 working days. If you do not receive a response, follow up with customer service.

Can I request compensation for a delayed or cancelled flight?
Yes, under EU Regulation 261/2004, you may be entitled to compensation for flight delays or cancellations.

What if Ryanair ignores my complaint?
If Ryanair does not respond, escalate the complaint to the Civil Aviation Authority (CAA) or Alternative Dispute Resolution (ADR).

Can I file a complaint if my baggage is lost or damaged?
Yes, report lost or damaged baggage immediately at the airport and follow up with a formal complaint.

Do I need a lawyer to file a complaint against Ryanair?
Legal advice may be beneficial if seeking compensation through small claims court, but most cases can be resolved through consumer rights organizations.

Conclusion

Writing a complaint letter to Ryanair requires professionalism, clarity, and supporting evidence. By following these steps, you increase the likelihood of a fair resolution.